Here are some basic troubleshooting tips:
Switch Browsers: Some resources work better in certain browsers like Chrome, Firefox, or Safari. If something isn’t loading properly, try a different one.
Clear Cookies & Cache: Your browser stores data that can sometimes interfere with logins or links. Clearing your cookies and cache, then restarting the browser, often helps.
Use the Library Website: Access resources directly from the OU Libraries website rather than saved or shared links to ensure proper authentication. Using shared or saved links can sometimes lead to access errors.
Check for Known Issues: Visit our Library Systems Status blog to see if there are any ongoing problems affecting access.
Need more help? Use the Report a Problem form to contact us.
Having trouble getting into a database, article, or e-book? Check this blog for updates on known problems, system outages, or maintenance that might be affecting library resources. We’ll post the latest info and let you know when things are back up and running. It’s a good first stop if something isn’t working as expected!
Review the most recent posts below or link to the complete blog.
